How Your Privacy Is Protected With Power-Up

Therefore, your information is never shared with anyone outside of our company without your express consent. Should you choose to communicate via email, SMS, or other electronic communication, there are always risks that your information could be accessed by third parties. We do our best to prevent that from occurring. Here is how: 

 How we keep your information safe: 

• Designated work emails for all staff with password protection and monitoring by leadership. 
• Automated warnings requiring confirmation whenever sending emails from a power-up email address to any outside party. 
• Only communicating with individuals we have your permission to do so.
• Refraining from sending any Personal Health Information via email without prior permission.
• Prohibiting the taking of ANY photos containing PHI (including faces).
• Requiring all staff to utilize unique passwords on two levels to protect their device, their messaging apps, and their emails. 
• Requiring all staff to include leadership on any communications between themselves and you.

How you can keep your information safe:

• Utilizing secondary apps to set passwords for SMS and email apps on your devices.
• Refrain from using names, pictures, birthdays, addresses, or any other personal information in electronic communications (we have your information on file and you shouldn’t be asked for it again electronically by anyone).
• Keeping personal information restricted to telephone or in person communication

A full list of privacy procedures and special circumstances in which you PHI may be shared can be found in your client intake packet which you will receive upon initiating services with us.

If at any time a client believes his/her privacy rights have been violated, they may file a complaint with Power-Up, LLC or with the Secretary of the Department of Health and Human Services. To file a complaint with the Secretary of the Department of Health and Human Services, call (877) 696-6775. If the client believes his/her privacy rights have been violated, contact:

Office of Civil Rights, Medical Privacy Complaint Division

U.S. Department of Health and Human Services

200 Independence Avenue, S.W.

HHH Building, Room 509H

Washington, D.C. 20201

Phone: (866) OCR-PRIV (627-7748)

TTY: (886) 788-4989

Website: www.hhs.gov/ocr